IT Analyst

IT Analyst
Garelochhead, Helensburgh
Are you an IT professional with experience supporting users across a range of technical abilities?
Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment?
Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function?
What's in it for you?
£30,000 basic salary
30 days holiday plus bank holidays
Option to buy or sell up to 5 additional days of annual leave
Pension scheme with up to 15% employer contribution (7% employee contribution)
Hybrid working pattern - Monday to Thursday on site, Friday working from home
Opportunity to work across a varied, multi-site organisation supporting around 300 users
What will you be doing?
Providing day-to-day support for the organisation's IT infrastructure and end users
Resolving and escalating technical issues in a timely manner
Monitoring systems to ensure security measures remain effective against cyber threats
Supporting the administration and maintenance of business systems and IT services
Managing the ordering, configuration and deployment of end-user hardware
Liaising with third-party software, hardware and support providers
Maintaining technical documentation, records and recovery procedures
Supporting IT projects, including coordinating implementations when required
Assisting with backup management and system recovery planning
Identifying and resolving potential compatibility issues across the IT environment
Ensuring IT policies and change management processes are followed
Where you'll be doing it
You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business.
What you'll need
Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment
Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration
Experience supporting users with varying levels of technical knowledge
Good understanding of Windows Operating Systems and Microsoft 365 applications
Experience performing basic Active Directory tasks, including user creation, password resets and group membership management
Knowledge of basic networking concepts, including DNS, DHCP and IP addressing
Experience configuring and troubleshooting laptops and desktop devices
Ability to create and maintain clear documentation and accurate records
Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge
Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy
Comfortable working with third-party support providers
Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required
Ability to commute to Garelochhead within approximately 45 minutes to one hour
We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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